“The Hunter Douglas Direct Connect program is a valuable tool for our business.  We use it daily to quickly compare product pricing, price large projects, manage our sales, and avoid costly mistakes when ordering.  If we enter a project in the quoting phase and any problems arise, with any details, we can resolve issues prior to presenting to the client and placing the orders.

Direct Connect reminds us of all the little things that go into a successful order, leaving us with problem free installations, and greatly satisfied clients.  It's better than your own personal assistant..”

Julie Gerns
Power Interior Services
Westlake Village, CA

“DirectConnect. I fought it, I tried it, I love it. DirectConnect has made ordering so much easier. No more repeated dialing to speak to the Customer Service Rep of my choice. No more playing phone tag or being placed on hold.

Entering orders has become quick and easy. It allows me to enter orders during down hours instead of during my busy office hours. And it helps me catch errors on the smallest details. Each morning I check the status of my orders and know exactly when they are shipping, this helps me in planning installation dates. Change is difficult, but I highly recommend trying DirectConnect."

Lynn Bradford
Inner Elegance
Custom Window Coverings
Santa Fe, NM

"Direct Connect, where do we start. Direct Connect has been an immense help to all of us at Night & Day Blinds. Orders are so much easier to place on Direct Connect. we no longer have a file drawer full of many different order forms for various types of window coverings. Most of the forms were out of date and incomplete. Direct Connect is reliably up to date on all product specifications. If we can't order it on Direct Connect than we probably shouldn't sell it. When placing an order occasionally an option will be listed that we forgot to write down at the customers home. That reminder can prevent costly delays, unnecessary trips and reorders.

Once we place an order we really appreciate being able to refer to the Fab Order Status page to see how our orders are processing. It's also a great quick reference tool to make sure orders were placed. The estimated shipping dates help forecast installation scheduling.
We're confident at Night & Day Blinds that Direct Connect saves us hours of costly "paper pushing" each month.

Our fax machine is gathering dust in the corner of our office."

Patrick & Tracey Carsner
Night & Day Blinds Priority Plus/Gold
Gresham, Or.

“I have been using Direct Connect from the first day it was available. Before we were faxing orders, which take a lot more time and can be incorrect or incomplete. Ex: ordering a roller shades that exceeds the maximum width or height of the material. With Direct Connect the order is always correct, because it will not take the item which may be out of spec, saving you time. Another important aspect of DC over faxed orders is less paperwork to keep track of. You don't have to write up the order, then wait for the fax back. When you place your order you get an instant email with the confirmation, which you can review right away. If you have to refer back to any orders already placed, they are all under manage orders. I would not even think about going back to faxing orders again. ”

John Simon
Discount Best Blinds
Sacramento CA

“I have used Direct Connect since its inception. I love the fact that by using Direct Connect I make far fewer errors since it tells me if I have gone outside of the specifications. I can enter orders at my convenience at any hour of the day. It is great that I can access information anywhere I have a computer connection. If I have questions about anything from Hunter Douglas when I am at home, I can access the site and find the answer. I use the Price Comparisons to help me give my client a quick idea of differences in prices between products. It minimizes the time it takes for me to do comparisons. If I know what product and the approximate window size, I can print out a price comparison of a few products to take with me cutting the time it takes to bid the job on site. The Fabricator Order Status is awesome since I can see at a glance what items have shipped and when. My other favorite feature is the product component schematics. What a time saver!!!! and I get the correct part when I order it the first time.”

Pat
Bretz Interiors
Lakewood, CO

“It is by far the fastest and easiest way to accurately price window covering jobs.  I can manage multiple scenarios for my customer quickly and let them know what different options would cost.  The system won't let you order a feature or option that is invalid for a given product.  There is no going back once you try DirectConnect!”

Janice
Howell Services
Atlanta , GA

“Hunter Douglas' Direct Connect is an easy-to-use, 24/7 "partner".  Because our business is "mobile" and we are therefore not in the office much during the business day, it is often difficult to place orders while the "live" operators are functioning. With Direct Connect, we can go online at any hour of the day or night, check a color or spec that we might have forgotten to write down, prepare a quote for a customer, or order a product.  Entering a quote and storing it until the customer can approve the job allows us to enter the information only once, saving valuable time to go sell another customer. Direct Connects detailed prompts also often remind us of an option or selection that we might otherwise have forgotten. Overall, the system is a big time saver and we really appreciate having it!”

Olivia Reynolds
Nationwide Floor and Window 

“Hunter Douglas' Direct Connect Online ordering system has been very valuable to our business since its inception. The ability to submit orders for fabrication directly has substantially improved the time in which orders are processed and delivered. I find the order screen process to be extremely helpful in preventing most order errors, with product options, certain specifications and dimension limitations carefully built into the program. The Fabricator Order Status screen with the ability to track shipping of certain deliveries is extremely helpful in scheduling installations. The Price Comparison feature is very useful in assisting customers to make choices. The ability to establish Retail prices for each and every Hunter Douglas product has been invaluable in providing staff with easy reference for the sales process. The Proposal option provides a quick and professionally made document for the consumer. And, the ability to import the client database and other sales reports into Excel format makes business record-keeping, sales analysis, and marketing projects very effective.”

Laurie Pietsch
Braid's Home Furnishings
Rio Vista, CA